Last-minute cancellations, adverse weather, incidents, political controversies… all of these situations trigger large-scale resales and overwhelming audience requests. Crises have now become part of the daily reality in live events.
How can AI and technological solutions (ticketing, resale, customer support…) help promoters and organizers absorb these shocks? And where do their limits lie?
A 360° panel exploring how AI and tech can provide concrete support to teams on the ground.
